We are looking for CALL CENTER EXECUTIVE BPO both Male/Female having good Communication Skill in English /Hindi & local language with any degree.
Industry : BPO / Call Centre / Bank
Functional Area : Inbound Call & Out Bound Call
Role Category : Call Center Executive
Employment Type : Permanent Job, Full Time
We are looking for the one who Leads Team provides
direction, and guidance to a team members,
1. Previous BPO voice experience is must (preferably from Sales & Marketing outbound process domain)
2. Must have experience in handling team, Roaster.
3. Quality check of all Client specified reports generated during the shift.
4. Mentor & Guide team members in improvement of individual performance.
5. Ensure Quality of Services provided by their individual teams.
6. Ensure Product Knowledge on all Products / services for the assigned team.
7. Conducting regular briefings.
8. Preparing performance reports and publishing the same to all stake holders
9. Interact with the Operations team & monitor the performance real time
10. Ensure timely and effective roll-out of New Updates to the frontline
11. Suggest improvements to modules for better learning retention
12. Support and monitor new team members during the OJT
13. Conduct timely and constructive feedback and counseling of the team members
Openings for Any Graduates
Languages: English, Hindi + Any South Indian Languages
Experience: 1 - 2 years
Job Location: Bangalore
IF THIS PROFILES IS NOT MATCHING KINDLY FORWORD THE SAME TO YOUR FRIENDS WHO MIGHT BE LOOKING FOR THIS KIND OFPTUNITY .